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Questions & Answers

Here we have put some of the answers to the most common questions about the NDIS. 

Q: Where did the idea for the NDIS come from?
A: In 2011 the Productivity Commission released a report, reviewing the existing disability services system, and concluded that is was 'underfunded, unfair, fragmented, and inefficient’, arguing that it gave people with a disability ‘little choice and no certainty of access to appropriate supports’. To remedy this, they recommended replacing the existing disability services system with a unified national scheme instead, the NDIS. They suggested that this new scheme fund long-term,
high quality care and support for all  Australians with significant disability. Work on building the foundations for the NDIS began not long after the report was released, with the NDIS starting its trial phase on 1 July 2013.

Q: What is the difference between the old system and the NDIS?
A:    Under the old system, organisations (services/providers) get paid by the government to support people with disability. These people usually get placed with these organisation through Disability Services, a section of the Department of Communities, Child Safety and Disability Services. They are placed with services that have the capacity to support them, and usually have no or little choice on what services they get support from, and what that support looks like. 

Under the NDIS, the funding for support that people with a disability need, gets allocated to the person with a disability, not directly to the service. This comes in the form of an NDIS plan. People who get NDIS plans can choose the services in their area that they want to use to support them. And the money in their plan pays for those services.


Q: Where is the money to pay for the NDIS coming from?
A:    It is mainly coming from the Australian Government and State and Territory Governments. A lot of the money is the same money that has been used for Disability Services within the Department of Communities and other programs, under the old system. These funds are being put into the NDIS instead.

It is also being paid for by an NDIS Tax Levy, like the current Medicare Levy. In other words, a portion of peoples taxes are going towards paying for running the scheme and funding peoples NDIS plans. 


Q: What happens to my Mobility Allowance when I get an NDIS plan?
A: Mobility Allowance is paid by Centrelink, and is for people with disability, illness or injury aged 16 years or over, who cannot use public transport without substantial assistance and need to travel.

When you get an approved NDIS plan, your eligibility for the Mobility Allowance payment ceases. In otherwords you will stop getting the mobility allowance from Centrelink, but you will instead get money in your NDIS plan for transport costs.

More information: https://www.ndis.gov.au/document/mobility-allowance-and-ndis.html

Factsheet: https://www.ndis.gov.au/medias/documents/h20/hf8/8801737768990/Easy-English-Factsheet-Mobility-Allowance-August-2016.pdf


Q: What happens with my NDIS plan if I have received compensation?

A: There are some types of compensation that may effect the supports and funding in your NDIS plan. If you have received or will receive any compensation payments that is supposed to pay for support costs, the support you receive with the NDIS may be reduced (the NDIA will work this out and to what degree this will happen). There are also some types of compensation that will not affect any supports you get under the NDIS. Such as compensation received for pain and suffering, or loss of income. 

You need to tell the National Disability Insurance Agency (NDIA) if you have received compensation or are in the process of receiving or applying for compensation. No matter what type of compensation you may be getting.

More information: https://www.ndis.gov.au/document/fact-sheet-ndis-participants-comp.html

Factsheet: https://www.ndis.gov.au/html/sites/default/files/Fact%20Sheet%20-%20NDIS%20participants%20with%20compensation%20-%20V0.4%20accessible.pdf




Q: What happens if I cancel or don't show up for my NDIS support?
A: The service agreements agreed upon by between providers and participants should detail what arrangements providers have in place when someones is ano show, when late changes are made to a scheduled support and how they will minimise the risk of cancellation. This may include how much notice participants are to give for cancellations and changes to appointments. In some cases a fee can be charged to a participants plan for a cancellation, late change or no show.

Rules for when a fee can be charged to a participants plan:

  • For specific support types - person care, community access and skill development.

  • Circumstances - If 'the participant, or their family or carer on their behalf, agree there was an unforeseen circumstance that resulted in a cancellation, no show or late change'.

  • The fee can only be one that aligns with the terms detailed in the service agreement. 

  • A provider can only charge a fee a maximum of 8 times per year.

Rules for when a fee can not be charged to a participants plan:

  • For specific support types - A therapeutic support or transport.

  • No matter the reason or the timeframe of the notice given, a provider can not charge a fee to a participants plan for a cancellation, change, or no show, for transport or a therapeutic support. 

  • If the provider cancels the support or fails to deliver the agreed supports. 


Of note:

  • No provider can claim payment for any support type, after a participant has died. 

  • Providers are not permitted to collect money as a bond or deposits, that the provider would keep if a participant cancelled a support.

More information: https://www.ndis.gov.au/finding-and-engaging-providers.html


Q: How do I find service providers?
A: The NDIA provides a public list of all registered providers in each State and Territory in Australia, which are updated every 3 months. Registered providers are ones that have met specific requirements that the NDIA has set, including approvals, experience, qualifications, and capacity for the approved supports.

Also, when your plan gets approved you will receive information about the participant portal where you can 
login and look for registered providers.

It is also important to know that the lists below are very very long already and there is no search function within them. They are however helpful for those who may not have approved plans yet but wish to know what registered providers there are at the moment. 

Registered providers in QLD by name

Registered providers in QLD by group (support type)

There are also non-registered providers who can provide support to people with NDIS plans who are self-managed. The NDIA does not keep a list of thesehowever. To find these will require a little research of your own, or the help of LAC's, plan coordinators, or other services in your area who can point you in the right direction.

More information: https://www.ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers.html



Q: What support might I get for life skills development under the NDIS?

A: Development of life skills:

  • Training in the use of public transport

  • Group work - training to increase your independence in daily personal activities

  • Social skill development

  • Individual training in the home to general life skills to increase independence, e.g. cooking, cleaning, budgeting, etc.

  • Social skills development with an individual, for participation in community and social activities

  • Numeracy, literacy, money or financial management training and skills development

  • Training to parents with children with disabilities to assist them in their parenting role or training for parents with a disability to assist them in parenting their children

  • Training for your carer in matters related to caring for you

  • Training in planning and plan management if you are unable to do this independent

Q: What are the support categories of the NDIS?


  • Assistance with daily life, in the community, education and at work

  • Transport to access daily activities

  • Supported Independant Living

  • Improved daily living skills

  • Improved relationships

  • Improved Living arrangements

  • Improved Health and Wellbeing

  • Improved Learning

  • Finding and Keeping a job

  • Increased social and community participation

  • Improved life choices

  • Assistive technology

  • Vehicle modifications

  • Home modifications